tayaevo Frequently Asked Questions

tayaevo accepts the following Philippine government-issued IDs for KYC: PhilSys national ID, UMID (Unified Multi-Purpose ID), LTO driver's license, Philippine passport, SSS ID, and PRC ID. Upload a clear photograph or scan of your chosen document alongside a selfie. Verification typically completes within 24 to 48 hours. You will be notified by SMS when your KYC status is updated.

No. tayaevo strictly enforces a one-account-per-person policy. Duplicate accounts — whether opened with the same or different names, phone numbers, email addresses, or devices — violate tayaevo's Terms & Conditions. All duplicate accounts will be closed, and any bonus funds may be forfeited pending investigation. If you have forgotten your login details, use the password reset function or contact tayaevo support.

On the tayaevo login page, click "Forgot Password" and enter your registered Philippine mobile number. An OTP will be sent via SMS within seconds. Enter the OTP, then create a new password. If you no longer have access to your registered mobile number, contact tayaevo support at [email protected] with your KYC documents so the support team can verify your identity and assist with account recovery.

To close your account voluntarily, contact tayaevo support via email at [email protected] with a written request to close your account, including your registered name and mobile number. Ensure your PHP wallet balance is withdrawn before submitting the request — any remaining balance in a compliant account will be processed after identity confirmation. Account closure requests are typically processed within 3 to 5 business days.

GCash withdrawals on tayaevo are processed same-day for requests submitted before 9:00 PM Philippine Standard Time (PST) by Bronze and Silver tier players. Gold and Diamond VIP players receive instant-to-15-minute GCash withdrawal processing. For requests submitted after the daily cutoff, processing occurs the following day. KYC verification must be fully completed before any withdrawal can be released — this is a one-time requirement.

tayaevo does not charge any processing fees on deposits or withdrawals from its side. However, your payment provider — whether GCash, Maya, BPI, BDO, Metrobank, or 7-Eleven — may apply their own standard transaction fees independently. These are outside tayaevo's control and are the player's responsibility. USDT transfers may incur blockchain network fees depending on the network used at the time of transfer.

Yes. tayaevo accepts deposits from BPI, BDO, and Metrobank via the Philippine InstaPay real-time fund transfer network. Minimum deposit for bank transfer is ₱200. InstaPay transfers typically credit to your tayaevo wallet within 5 to 20 minutes, depending on your bank's processing time. Ensure the bank account you use is registered in your own verified name, as third-party deposits are not accepted.

The minimum withdrawal amount at tayaevo is ₱200 per transaction. Withdrawals can only be made from your Real Money balance — Bonus Funds must first meet the applicable wagering requirements before any winnings derived from them can be transferred to your withdrawable balance. Withdrawals must be directed to a payment method registered in your own verified name.

All game outcomes on tayaevo are determined by certified Random Number Generators (RNGs). This means every spin, card draw, and dice roll is independent and statistically random — previous outcomes do not influence future results. tayaevo's game providers are audited by independent testing laboratories. The use of automated software, bots, or exploit tools to gain an unfair advantage is strictly prohibited and results in permanent account closure.

Yes — tayaevo is fully optimized for mobile play on Android and iOS devices. The platform runs directly in your mobile browser (Chrome, Safari, Firefox) without requiring a separate app download. All features — deposits, withdrawals, live casino, JILI slots, bingo, and sports betting — are accessible on mobile. For the best experience, use a stable WiFi or LTE connection, particularly for live dealer games.

Yes. tayaevo includes online sabong (cockfighting) as part of its game offering, reflecting the deep cultural significance of sabong in the Philippines. Players can access sabong events and place bets on available fights from their tayaevo account. Sabong betting is subject to the same responsible gaming tools — including deposit limits and loss limits — as all other game categories on the platform.

Yes. tayaevo's sports betting section covers PBA (Philippine Basketball Association) games, NBA, UFC, boxing, and other major sports markets. Filipino basketball fans can bet on PBA Commissioner's Cup, Philippine Cup, and Governors' Cup matches with competitive odds. Parlays, handicaps, totals, and live in-play betting are available on supported matches. Sports betting is funded from the same PHP wallet as your casino balance.

RTP stands for Return to Player — it is the theoretical percentage of all wagered money that a slot game pays back to players over a very large number of spins. For example, a slot with 96% RTP returns ₱96 for every ₱100 wagered on average over millions of spins. tayaevo features a mix of standard RTP (94–96%) and high-RTP (96–98%) JILI titles. RTP is a long-term statistical figure — individual sessions can vary significantly in either direction.

Wagering requirements specify how many times you must bet the bonus amount (or bonus plus deposit, depending on the promotion) before any winnings from bonus funds can be withdrawn. For example, a 30x wagering requirement on a ₱500 bonus means you must place ₱15,000 in total bets on eligible games. Slots generally contribute 100% toward wagering. Live casino, table games, and bingo contribute at lower rates as specified in each promotion's individual terms.

tayaevo keeps Real Money Funds and Bonus Funds in separate wallets so players always know exactly how much is withdrawable cash versus bonus credit. Real Money is your deposited PHP balance — withdrawable at any time (subject to KYC and minimum amounts). Bonus Funds are promotional credits that require wagering requirements to be met before any derived winnings can be moved to your real money balance. This split is standard across reputable online casinos and protects both parties.

Yes. tayaevo runs a tiered VIP loyalty program rewarding regular players with faster withdrawals, higher bonus percentages, dedicated account managers, and exclusive reload bonuses. Players progress through Bronze, Silver, Gold, and Diamond tiers based on deposit and wagering activity. Higher VIP tiers unlock instant GCash withdrawal processing and priority customer support. VIP points are tracked automatically — no separate enrollment is needed.

tayaevo allows only one active bonus at a time. If you claim a new bonus or make a deposit that triggers a new promotional offer while a previous bonus is still active with incomplete wagering, the active bonus and all associated wagering progress will be forfeited. Always complete your current wagering requirement first before claiming additional promotions. If you are unsure about your bonus status, check Account Settings or ask tayaevo support before depositing.

Log in to your tayaevo account and navigate to Responsible Gaming in Account Settings. Select Self-Exclusion and choose your period: 24 hours, 7 days, 30 days, 90 days, or permanent exclusion. Confirm your choice. The exclusion activates immediately — your current session ends, login is blocked for the full period, and all marketing communications stop. Self-exclusion periods are irrevocable and cannot be lifted early, including by contacting support.

tayaevo offers a full suite of responsible gaming tools accessible from account settings without needing to contact support: daily, weekly, and monthly deposit limits; daily and weekly loss limits; session time limits with automatic logout; reality check pop-ups at 30/60/90-minute intervals showing your net session result; and the self-exclusion tool covering periods from 24 hours to permanent. Reductions take effect immediately; increases require a 7-day cooling-off period.

tayaevo operates in alignment with the Philippine Amusement and Gaming Corporation (PAGCOR) guidelines, which govern online gambling in the Philippines. This includes enforcing the 21+ minimum age requirement, maintaining KYC and AML compliance, offering responsible gaming tools, and cooperating with PAGCOR's national self-exclusion program. Players who are enrolled in PAGCOR's national exclusion list should notify tayaevo support to ensure their exclusion is applied across the platform.

If gambling is causing you financial, emotional, or relationship difficulties, please seek help. The following resources are available to Filipino players: PAGCOR's Responsible Gaming program (visit pagcor.ph directly); the National Center for Mental Health (NCMH) in Mandaluyong City, which offers behavioral counseling; and Gamblers Anonymous Philippines, which holds peer support meetings in Metro Manila, Cebu, Davao, and Quezon City. tayaevo's own responsible gaming team is available at [email protected] — always ready to activate your self-exclusion and provide referrals, judgment-free.